Source: www.rubenvalero.com
Semi-formal email/letter 2 – Model question
TASK
You recently helped organise a college ski trip and you have received this email from a parent of one of the students who went.
I understand you were one of the organisers of our son’s ski trip. I have to say my husband and I were extremely dissatisfied with the arrangements. My son has informed us that the ski slopes were poor, the lessons were fewer than promised and the accommodation was inadequate.
Can you please give us a satisfactory explanation?
Nora White
Write your email in 140-190 words in an appropriate style.
Semi-formal email/letter 2 – Model answer
Dear Ms White,
First, let me apologise for any disappointment your son experienced on our ski trip. It is true that there were several concerns. Since we had been led to believe by the company that there would be sufficient slopes for both beginners and advanced skiers, we were extremely upset when this turned out to not to be the case. It was also unfortunate that lack of snow meant that artificial snow had to be used instead.
As for the question of lessons, if you look at the letter we sent you, you will see that only five one-hour lessons were included in the price and that extra hours would have to be paid for separately.
In relation to accommodation, I am not quite sure what you are referring to. I know that in one room there were not enough beds but this was not the case in your son’s room.
We would like to assure you that we take all complaints seriously. We have already decided that next year we will change the company and the location for our trip and we hope that your son will consider joining us again.
Yours sincerely,
Ernest Omate
(+/- 195 words)